Typical job description for these assistants include – greeting incoming customers, handling correspondences and Mails, receiving phone calls, referring customers to concerned departments, collecting payments, taking orders, selling products, giving refunds, assessing customer queries, providing timely professional response, communicating and collaborating with peer and management teams to fulfill all the assigned duties.Īs this job involves interacting with various types of people on daily basis, customer assistants are expected to demonstrate strong communication skills, self-confidence and being courteous, they should also be proficient in operating basic computer applications and have the ability to multitask.
Customer assistants ensure that the company’s customers are offered help and support round the clock.
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